Higher education in India is gasping for dash at a time when India is aiming to be an important artist in growing erudition economy. With a huge network of about 300 universities and deemed universities, over 15, 000 colleges and hundreds of governmental and regional research institutes, Indian higher education and research sector is the third largest in the world, in terms of the number of students it is catering.
However, not flat single Indian University / Institute ( with exception of IITs ranked at 41 ) finds a mention in a recent international grading of the top 200 universities of the world.
On the other hand, it is further equally true that there is no single park and sector in the world remaining untouched that is not being benefited ( any more or indirectly ) by Indian alumni from prestigious universities, colleges and institutes congenerous as IITs, IIMs, RECs, and much more. The success mantra of Indian professionals has been sung time and again in world ' s most reputed organizations like NASA, IBM, Dell, Microsoft, Intel etc.
With changing equations in economy and corporate structure world over, classrooms have turned into the grounds of practical training, emphasizing on both individual and group performances.
Hence, education system has come a long way from being obligatory to be a graduate to moving into various arrays of vocations leading him / her to the dream job. Education has become an industry by itself, providing immense job opportunities to freshers, who foray the arena of potential job market.
With more and more Multi National Companies investing in India, the craze for Business Process Outsourcing ( BPO ) has undergone upfront boom in metropolitan and cosmopolitan townships. New companies are turning their eyes in this sector each day; with the existing companies recording rapid growth pattern at an unabated rate. The current scenario in the Indian BPO industry has diversified its attributes in number of ways and channels, from the old and existing businesses. Even its nearest competitor, IT industry shares only a few features.
The most potent features making BPO sector distinct from other industries include:
Reach: BPO industry has reached masses. Any college degree holder can be employed in this sector.
Customers: The customers of BPO industry range from diversified arenas that include mobile companies, banks, healthcare companies, insurance companies and much more.
Infrastructure: To keep people motivated against the erratic work environment, BPOs are paying very high salary packages ( INR 15, 000 TO 50, 000 ) as compared to other industries. Such high salary structures are offered to individuals despite their lower educational and professional qualifications.
Training: Those employed in a BPO sector undergo rigorous monitoring and training schedules which are of world class standards, and enhance the working capabilities of an under graduate or a graduate beyond distinction.
Quality: Driven by the customers, the Indian BPO industry like the other industries has started moving into the quality certifications like COPC, ISO9002 and BS7799. It further includes the tough standards that the service providers are required to achieve on regular basis.
Recruitment: Taking BPO industry on whole, the sector is recruiting best manpower at the entry level from diversified streams. Following this, the industry is putting them in a world class environment, training them at international standards and preparing them for their customers at international levels.
BPO Industry 10 Years From Now: According to a survey done by Business Standards almost 90 % staff of a well known BPO was replaced in a year ' s time. This proves that the retention power of BPO is very less and thus the industry is recruiting newer talents on regular basis.
